HUBUNGAN RESPON TIME PELAYANAN TERHADAP TINGKAT KEPUASAN PASIEN DI IGD RUMAH SAKIT TK II UDAYANA Ema Anggara1, Kusuma Negara2, Sri Megayanti3 123Fakultas Kesehatan, Program Studi Sarjana Keperawatan Institut Teknologi dan Kesehatan Bali Email : [email protected] ABSTRAK Latar Belakang: Data Kemenkes RI tahun 2018 bahwa rata- rata hasil data dari beberapa Rumah Sakit di Indonesia menunjukkan 67% klien yang mengeluh adanya ketidakpuasan dalam penerimaan pelayanan kesehatan. Data Kemenkes RI tahun 2018 bahwa rata- rata hasil data dari beberapa Rumah Sakit di Indonesia menunjukkan 67% klien mengeluh ketidakpuasan dalam pelayanan kesehatan. Tujuan: Untuk mengetahui hubungan respon time pelayanan terhadap tingkat kepuasan pasien di IGD Rumah Sakit TK II Udayana Denpasar Metode: Desain penelitian yang digunakan adalah penelitian analitik korelatif, dengan metode pendekatan cross-sectional. Sampel yang digunakan yaitu pasien di IGD Rumah Sakit TK II Udayana Denpasar berjumlah 63 orang dengan cara pengambilan sampel mengunakan non probability sampling. Teknik sampling menggunakan accidental sampling. Data dikumpulkan menggunakan kuesioner yang terdiri dari 12 pernyataan secara langsung di IGD selama bulan mei 2022 kemudian diolah menggunakan statistic deksriptif. Hasil: Sebagian besar responden Dari 63 responden, 37 orang (58.7%) menyebutkan bahwa respon time pelayanan dalam kategori lambat dan 26 orang (41.3%) menyebutkan dalam kategori sangat lambat. Dari 63 orang, 41 orang (65.1%) dalam kategori tidak puas dengan pelayanan, 13 orang (20.6%) dalam kategori sangat tidak puas dan 9 orang (14.3%) dalam kategori sangat puas. Hasil uji hubungan dengan rank spearmen dengan nilai p value >0.05 didapatkan bahwa tidak terdapat hubungan respon time pelayanan terhadap tingkat kepuasan pasien di IGD Rumah Sakit TK II Udayana Denpasar Kesimpulan: Diharapkan agar kualitas baik caring, kolaborasi, kecepatan, empati, courtesy, dan sincerity membuat suatu kepuasan oleh pasien di Instalasi Gawat Darurat (IGD) terjaga secara optimal dan respon time pelayanan terjaga secara optimal. Kata Kunci: Respon Time, Tingkat Kepuasan, Instalasi Gawat Darurat

THE CORRELATION BETWEEN SERVICE RESPONSE TIME AND SATISFACTION LEVEL OF THE PATIENTS IN THE EMERGENCY ROOM OF TINGKAT II UDAYANA HOSPITAL Ema Anggara1, Kusuma Negara2, Sri Megayanti3 Faculty of Health Bachelor of Nursing Institute of Technology and Health Bali Email : [email protected] ABSTRACT Background: Data from the Ministry of Health of the Republic of Indonesia in 2018 about the average data from hospitals in Indonesia showed that 67% of clients were unsatisfied with the health service. Purpose: To determine the correlation between service response time and satisfaction level of patients at emergency room of Tingkat II Udayana Hospital. Method: This study employed analytical correlational design with cross sectional approach. The samples were 63 patients at emergency room of Tingkat II Udayana Hospital which were chosen by using non probability sampling technique. The sampling technique used was accidental sampling. The data were collected by using questionnaires with 12 items and were conducted in May 2022. The data were analyzed by using descriptive statistic. Findings: The result showed that out of 63 respondents, 37 respondents (58.7%) stated that the service response time was slow and 26 respondents (41.3%) stated that the service response time was very slow. 41 respondents (65.1%) were unsatisfied with the service, 13 respondents (20.6%) were very unsatisfied and 9 respondents (14.3%) were satisfied. The result of Spearman Rank Test showed p value >0.05 which meant there was no correlation between service response time and satisfaction level of the patients in emergency room of Tingkat II Hospital Denpasar. Conclusion: It is expected that a good quality, caring, collaboration, responsive, empathy, courtesy, and sincerity can make satisfaction for the patients in emergency room and the service response time can be maintained optimally. Keywords: Response Time, Satisfaction Level, Emergency Room