HUBUNGAN KUALITAS PELAYANAN KESEHATAN DI POSYANDU DENGAN KEPUASAN ORANG TUA BALITA DI DESA MELINGGIH, KECAMATAN PAYANGAN, KABUPATEN GIANYAR, BALI Ida Ayu Gede Tina KomalaDewi Fakultas Kesehatan Program Studi Sarjana Keperawatan Institut Teknologi Dan Kesehatan Bali Email: [email protected] ABSTRAK Latar Belakang: Posyandu merupakan bentuk upaya kesehatan bersumber daya masyarakat (UKBM). Kepuasan pasien posyandu diukur dari kualitas pelayanan kesehatan diposyandu dengan menggunakan 5 demensi yaitu kehandalan, daya tanggap, keyakinan, empati, berwujud. Tujuan: Untuk mengetahui hubungan kualitas pelayanan kesehatan di posyandu terhadap kepuasan orang tua balita di Desa Melinggih, Kecamatan Payangan, Kabupaten Gianyar, Bali Metode: Penelitian ini menggunakan analitik korelasi dengan pendekatan cross-sectional. Total sampel yang digunakan sebanyak 213 responden dengan teknik sampling menggunakan metode non probability sampling. Pengumpulan data menggunakan kuesioner kualitas pelayanan dan kepuasan orang tua balita. Analisis penelitian ini menggunakan Spearmen’s Rho. Hasil: Hasil penelitian menunjukkan kualitas pelayanan kesehatan di posyandu Desa Melinggih Payangan, sebanyak 212 (99,5%) responden menilai kualitas pelayanan posyandu dengan kategori baik. Berdasarkan Kepuasan Orang Tua balita di posyandu Desa Melinggih Payangan, sebanyak 194 (91,1%) responden menyatakan kepuasan tinggi. Hasil analisis statistik menggunakan korelasi Spearman’s Rho menunjukkan kualitas pelayanan kesehatan di posyandu berhubungan dengan kepuasan orang tua balita dengan hasil r = 0, 721, p-value

THE CORRELATION BETWEEN THE QUALITY OF HEALTH SERVICES IN POSYANDU AND SATISFACTION OF TODDLER PARENTS AT MELINGGIH, PAYANGAN DISTRICT, BALI Ida Ayu Gede Tina Komala Dewi Faculty of Health Bachelor of Nursing Program Institute of Technology and Health Bali Email: [email protected] ABSTRACT Background: Posyandu is a form of community-based health effort. The patients’ satisfaction attending posyandu is measured by the quality of health services by using 5 dimensions including reliability, responsiveness, confidence, empathy, tangible. Purpose: To determine the correlation between the quality of health services in posyandu and satisfaction of toddler parents at Melinggih, Payangan district, Bali Method: This study employed the analytic correlation design with cross-sectional approach. There were 213 respondents recruited as sample pf the study which were selected by using non probability sampling method. The data were collected by using questionnaire quality services and satisfaction of toddler parents. The data were analyzed by using Spearmen’s Rho. Result: The finding showed that there were 212 respondents (99.5%) stated that the quality of health services in posyandu was good. Based on satisfaction of toddler parents in Posyandu, there were 194 respondents (91.1%) expressed high satisfaction. The statistical analysis showed that the quality of health services in Posyandu was related to the satisfaction of toddler parents with r = 0.721, p-value