GAMBARAN KEPUASAN MASYARAKAT TERHADAP PELAYANAN PETUGAS VAKSINATOR COVID-19 DI BANJAR SANTHI KARYA DESA UNGASAN V.G.A Damarra Yuandarini Fakultas Kesehatan Program Studi Sarjana Keperawatan Institut Teknologi dan Kesehatan Bali Email: [email protected] ABSTRAK Latar Belakang: Pada masa pandemi Covid-19 saat ini tugas dari perawat maupun petugas pelayanan kesehatan lainnya menjadi bertambah dengan menjadi vaksinator untuk mendukung program vaksinasi Covid-19 yang diselenggarakan oleh pemerintah dalam penanggulangan wabah virus Covid-19. Tujuan: Menggambarkan Kepuasan Masyarakat Terhadap Pelayanan Petugas Vaksinator COVID-19 di Banjar Santhi Karya Desa Ungasan. Metode: Penelitian ini menggunakan desain penelitian deskriptif kuantitatif, dengan pendekatan cross sectional. Teknik sampling yang digunakan adalah simple random sampling. Jumlah sampel pada penelitian sebanyak 254 responden masyarakat umum. Alat pengumpulan data adalah kuesioner kepuasan. Analisa data yang digunakan adalah analisa univariat. Hasil: Berdasarkan hasil penelitian kepuasan masyarakat mengenai informasi dan pelayanan petugas vaksinator pada dimensi kehandalan di dapatkan nilai 4,29 dengan keterangan puas, pada dimensi ketanggapan didapatkan nilai 4,23 dengan keterangan puas, pada dimensi empati didapatkan nilai 4,32 dengan keterangan puas, pada dimensi bukti fisik didapatkan nila 4,23 dengan keterangan puas, dan pada dimensi jaminan didapatkan nilai 4,35 dengan keterangan puas. Rekomendasi: Diharapkan petugas vaksinator tetap konsisten dalam pengembangan kualitas pelayanan kesehatan guna menjaga dan meningkatkan kepuasan masyarakat terhadap pelayanan kesehatan. Kata Kunci: Kepuasan, Masyarakat, Pelayanan, Petugas Vaksinator

THE COMMUNITY SATISFACTION TOWARD THE SERVICES OF THE COVID-19 VACCINATOR OFFICERS AT BANJAR SANTHI KARYA UNGASAN VILLAGE V.G.A Damarra Yuandarini Faculty of Health Bachelor of Nursing Institute of Technology and Health Bali Email: [email protected] ABSTRACT Background: During the current Covid-19 pandemic, the duties of nurses and other health care workers have increased by becoming vaccinators to support the Covid-19 vaccination program organized by the government in dealing with the Covid-19 virus outbreak. Aim: To describe community satisfaction toward the services of Covid-19 vaccinator officers at Banjar Santhi Karya, Ungasan Village. Method: This study employed quantitative descriptive design with cross sectional approach. There were 254 respondents from the general public recruited as the sample through simple random sampling technique. The data were collected using satisfaction questionnaire and analyzed by using univariate analysis. Finding: The study showed that in the reliability dimension, it was obtained a value of 4.29 with a statement satisfied, on the responsiveness dimension it was obtained a value of 4.23 with a statement of satisfied, on the empathy dimension it was obtained a value of 4.32 with a statement of satisfied, on the dimension of physical evidence was obtained a value of 4.23 with a statement of satisfied, and the dimension of assurance was obtained a value of 4.35 with a statement of satisfied. Recommendation: It is hoped that vaccinator officers would remain consistent in developing the quality of health services in order to maintain and increase community satisfaction with health services. Keywords: Satisfaction, Community, Service, Vaccination Officer