Latar Belakang: Telenursing adalah layanan kesehatan yang memanfaatkan teknologi informasi dan komunikasi untuk memberikan asuhan keperawatan jarak jauh kepada pasien. Di Indonesia, penerapan telenursing masih terbatas meskipun beberapa rumah sakit telah mulai menerapkannya untuk meningkatkan akses dan kualitas layanan kesehatan. Tujuan: Penelitian ini bertujuan untuk mengetahui hubungan antara persepsi pengguna layanan dengan kualitas perawatan dalam pemanfaatan telenursing di Puskesmas Kota Denpasar. Metode: Penelitian ini menggunakan metode kuantitatif dengan pendekatan cross-sectional. Data dikumpulkan menggunakan kuesioner yang dibagikan kepada 245 responden pengguna layanan telenursing di Puskesmas Kota Denpasar. Analisis data dilakukan secara deskriptif dan inferensial untuk menguji hubungan antara variabel-variabel penelitian. Hasil: Hasil penelitian menunjukkan bahwa terdapat hubungan signifikan antara persepsi pengguna layanan dengan kualitas perawatan dalam pemanfaatan telenursing di Puskesmas Kota Denpasar. Persepsi positif pengguna terhadap telenursing berkontribusi pada peningkatan kualitas perawatan yang diterima oleh pasien. Kesimpulan: Telenursing merupakan langkah efektif dalam meningkatkan kualitas perawatan kesehatan di Puskesmas Kota Denpasar. Persepsi positif pengguna layanan memainkan peran penting dalam optimalisasi manfaat telenursing. Kata Kunci: Telenursing, Persepsi Pengguna Layanan, Kualitas Perawatan, Puskesmas Kota Denpasar

Background: Telenursing is a health service that utilizes information and communication technology to provide remote nursing care to patients. In Indonesia, the application of telenursing is relatively limited although some hospitals have started to implement it to improve access and quality of health services. Objectives: This study aimed to find out the correlation between perceptions of service users and quality of care in the use of telenursing in Public Health Centers in Denpasar City. Methods: This study employed quantitative methods with a cross-sectional approach. The data were collected using questionnaires distributed to 245 respondents who used telenursing services in Public Health Centers in Denpasar City. The collected data were analyzed with univariate analysis (descriptive) and bivariate analysis using the chi-square test to test the correlation between service user perceptions and quality of care in the use of telenursing. Results: The results showed a significant correlation between perceptions of service users and quality of care in the use of telenursing in Public Health Centres in Denpasar City. Positive perceptions of users about the telenursing contribute to improving the quality of care received by patients. Conclusion: Telenursing is an effective measure to improve the quality of health care in the Public Health Centers in Denpasar City. The positive perceptions of service users play an important role in optimizing the benefits of telenursing. Keywords: Telenursing, Perceptions of Service Users, Quality of Health Care, Public Health Centers in Denpasar