Latar belakang : Waktu tunggu merupakan nilai yang tidak patut diabaikan oleh puskesmas dalam pelayanan kesehatan karena kebosanan atau kegelisahan pasien atau pengunjung dalam suatu pelayanan dapat mempengaruhi tingkat kepuasan pasien atau pengunjung. Tujuan : Untuk mengetahui hubungan waktu tunggu dengan kepuasan orang tua di Poli Anak UPTD Puskesmas I Denpasar Timur Metode : Desain penelitian dalam penelitian ini adalah analitik korelatif dengan metode pendekatan cross-sectional study. Sampel yang digunakan adalah orang tua yang sedang mengantar anaknya melakukan pemeriksaan di Poli Anak Puskesmas I Denpasar Timur dengan jumlah sampel 138 responden dengan teknik non probability sampling dengan tipe consecutive sampling. Instrumen dalam penelitian ini menggunakan kuesioner serta analisis korelasi menggunakan Spearmen’s Rho. Hasil : Dari 138 responden, sebanyak 111 responden (80,4%) menyatakan waktu tunggu tidak lama dan sebanyak 27 responden (19,6%) menyatakan waktu tunggu lama. Kepuasan orang tua sebanyak 69 responden (50%) menyatakan puas, 57 responden (41.3%) menyatakan cukup puas, dan sebanyak 12 responden (8.7%) menyatakan tidak puas terhadap pelayanan di Poli Anak UPTD Puskesmas I Denpasar Timur. Uji statistik Spearman’s rho didapatkan nilai p value

Background: Waiting time is a value that should not be ignored by public health center in giving services because boredom or patients anxiety or visitors can affect satisfaction level of patient or visitors. Purpose: To determine the correlation between waiting time and parental satisfaction at pediatric polyclinic of Public Health Center I East Denpasar Method: This study employed analytical correlation design with cross sectional approach. The samples were parents who accompanied their children at pediatric polyclinic of Public Health Center I East Denpasar. There were 138 respondents recruited as the samples which were chosen by using non probability sampling with consecutive sampling technique. The instrument of this study was questionnaire. The data were analysed by using correlational analysis with Spearmen’s Rho test. Findings: The result showed that out of 138 respondents, there were 111 respondents (80.4%) stated that waiting time was not too long and 27 respondents (19.6%) stated that the waiting time was long. There were 69 respondents (50%) were satisfied, 57 respondents (41.3%) stated quite satisfied, and 12 respondents (41.3%) stated not satisfied on the services at pediatric polyclinic of Public Health Center I East Denpasar. The result of Spearman’s rho was showed there was correlation between waiting time and parental satisfaction at pediatric polyclinic of Public Health Center I East Denpasar (p value