Latar Belakang. Kualitas pelayanan keperawatan merupakan salah satu aspek yang mempengaruhi kepuasan pasien dan mutu pelayanan di rumah sakit. Hal ini dapat dipengaruhi oleh beberapa faktor, diantaranya beban kerja dan stres kerja. Tujuan. Untuk mengetahui hubungan antara beban kerja dan stres kerja dengan kualitas pelayanan keperawatan di ruang rawat inap RSUD Wangaya Kota Denpasar. Metode. Desain penelitian ini adalah analitik korelasi dengan pendekatan crosssectional study. Total sampel sebanyak 126 orang dengan teknik total sampling. Instrumen penelitian menggunakan kuesioner beban kerja, ENSS dan kualitas pelayanan keperawatan. Analisa data menggunakan analisis Spearman’ s Rho. Hasil. Hasil penelitian menunjukkan 93,7% perawat memiliki beban kerja berat, 64,3% perawat mengalami stres kerja sedang, dan 77% perawat memberikan kualitas pelayanan keperawatan dengan kategori baik. Hasil analisis dengan uji Spearman’s Rho menunjukkan terdapat hubungan yang signifikan antara beban kerja dengan kualitas pelayanan keperawatan (p value 0,004 < 0,05, r = 0,252) dan terdapat hubungan yang signifikan antara stres kerja dengan kualitas pelayanan keperawatan (p value 0,002 < 0,05, r = -0,273). Kesimpulan. Beban kerja dan stres kerja dapat mempengaruhi kualitas pelayanan keperawatan, dimana apabila kedua faktor tersebut berdampak negatif maka akan mempengaruhi mutu pelayanan di rumah sakit. Kata Kunci : Beban Kerja, Stres Kerja, Kualitas Pelayanan Keperawatan

Background. The quality of nursing services is one aspect that influences patient satisfaction and the quality of service in hospitals. This quality can be influenced by several factors, including workload and work stress. The purpose of this study was to determine the correlation between workload and work stress on the quality of nursing services in the wards of Wangaya Hospital Denpasar. Method. This study employed a correlation analysis with a cross-sectional study approach. In this study, 126 respondents were recruited using a total sampling technique. Data were collected using workload questionnaires, ENSS and quality of nursing services and analyzed using Spearman's Rho analysis. Results. Findings indicated that 93.7% of nurses had a heavy workload, 64.3% of nurses experienced moderate work stress, and 77% of nurses provided good quality nursing services. The analysis results of Spearman's Rho test showed that there was a significant correlation between workload and the quality of nursing services (pvalue 0.004 < 0.05, r = 0.252) and there was a significant correlation between work stress and the quality of nursing services (p-value 0.002 < 0.05, r = -0.273). Conclusion. Workload and work stress can affect the quality of nursing services; hence, if these two factors have a negative impact, it will affect the quality of service in the hospital. Keywords: Workload, Work Stress, Quality of Nursing Services