Latar Belakang: Pelayanan kesehatan sangat penting memperhatikan kepuasan, karena kepuasan pasien dan masyarakat dapat menjadi tolak ukur dalam kualitas pelayanan kesehatan yang diberikan oleh tenaga medis. Tingkat kepuasan pelayanan sangat berhubungan dengan kualitas suatu pelayanan. Sehingga pengukuran tingkat kepuasan pasien sangat erat hubungannya dengan kualitas pelayanan. Tujuan Penelitian: Untuk mengetahui adanya hubungan kualitas pelayanan dengan kepuasan pasien di Poli Umum UPTD Puskesmas I Denpasar Timur. Metode: Jenis penelitian ini adalah kuantitatif dengan desain penelitian analitik korelasi dan menggunakan pendekatan cross-sectional study. Total sampel 290 responden dengan menggunakan teknik sampling non-probability sampling yaitu consecutive sampling. Instrumen penelitian menggunakan kuesioner kualitas pelayanan dan kepuasan pasien. Analisa data menggunakan analisis Spearman Rho. Hasil: Hasil penelitian menunjukkan kualitas pelayanan sebagian besar kategori baik (79,7%), dan kepuasan pasien sebagian besar kategori puas (79%). Hasil analisa dengan menggunakan uji Spearman Rho menunjukkan terdapat hubungan yang signifikan antara kualitas pelayanan dengan kepuasan pasien dimana keeratan kuat dan arah korelasi positif (p-value 0.001 < 0.05, r = 0,769). Kesimpulan: Terdapat hubungan yang signifikan antara kualitas pelayanan dengan kepuasan pasien di Poli Umum UPTD Puskesmas I Denpasar Timur. Semakin baik kualitas pelayanan yang diberikan maka semakin puas pasien dalam mendapat pelayanan. Kata Kunci: Kualitas Pelayanan, Kepuasan Pasien, Puskesmas

Background. Health services must pay attention to satisfaction because patient and public satisfaction can be a benchmark for the quality of health services medical personnel provide. The level of service satisfaction is closely related to the quality of a service. Therefore, measuring patient satisfaction levels is closely related to service quality. The purpose of this study was to determine the correlation between service quality and patient satisfaction at the General Poly in Public Health Center I East Denpasar. Method. This quantitative study employed a correlation analytical research design and used a cross-sectional study approach. In this study, 290 respondents were recruited through a non-probability sampling technique, namely consecutive sampling. Data were collected using service quality and patient satisfaction questionnaires and analyzed using Spearman Rho analysis. Results. Findings indicated that the quality of service was mainly in the good category (79.7%), and most patients were in the satisfied category (79%). The analysis using the Spearman Rho test result indicated a strong and significant correlation between service quality and patient satisfaction with a positive direction (p-value 0.001 < 0.05, r = 0.769). Conclusion. There is a significant correlation between service quality and patient satisfaction at the General Poly in Public Health Center I East Denpasar. The better the quality of service provided, the more satisfied the patient will be in receiving the service. Keywords: Service Quality, Patient Satisfaction, Public Health Center