TINGKAT KEPUASAN PASIEN PADA LAYANAN PRA ANESTESI DI KAMAR OPERASI RUMAH SAKIT BHAYANGKARA BANDA ACEH Moammar Program Studi D IV Keperawatan Anestesiologi Institut Teknologi Dan Kesehatan Bali Email : [email protected] ABSTRAK Latar Belakang: Layanan kesehatan yang bermutu merupakan layanan kesehatan yang selalu berupaya memenuhi harapan pasien. Kepuasan dari pelayananan pra anastesi pa da ruang operasi dapat dilihat dari faktor – faktor yang harus di penuhi oleh penata anastesi yaitu tangibility, reliability, responsiveness, assurance dan empaty . Tujuan: U ntu k mengetahui gambaran kepuasan pasien pada Layanan Pra Anestesi di Kamar Operasi Rumah Sakit Bhayangkara Banda Aceh Metode: Penelitian ini menggunakan desain deskriptive ekplorative dengan pendekatan cross - sectional . Populasi dalam penelitian ini adalah pasien yang menjalani operasi . Tehnik sampling menggunakan tehnik incidental sampling dengan sebanyak 80 responden. Tempat penelitian dilaksanakan di Ruang Operasi Rumah Sakit Bhayangkara Banda Aceh pada bulan April - mei 2021 . Alat pengumpulan data menggunakan kuesioner dan dianalisa menggunakan analisa univariat Hasil: Hasil penelitian pada layanan pra anastesi di kamar operasi Rumah Sakit Bhayangkara Banda Aceh menunjukkan 71 responden ( 88,8 %) secara umum menyatakan sangat puas , secara detail pada setiap dimensi didapatkan bahwa tangibility 43 responden ( 53,8 %) , reliability 49 responden ( 61,3 %) , responsiveness 44 responden ( 55,0 %) , assurance 50 responden ( 62,5 %) , dan empat h y 44 responden ( 55,0 %) menyatakan sangat puas. Kesimpulan: Tingkat kepuasan pada layanan pra anastesi di kamar operasi Rumah Sakit Bhayangkara Banda Aceh sangat puas . Perlu dilakukan upaya dalam mempertahan dan meningkatkan kinerja penata anastesi pelaksana dalam melaksanakan pelayanan pra bedah . Kata Kunci: Kepuasan pasien , pra anastesi

PATIENT SATISFACTION IN PRE - ANESTHETIC SERVICES IN THE OPERATING ROOM OF BHAYANGKARA HOSPITAL BANDA ACEH Moammar Diploma IV of Nursing Anesthesiology Program Institute of Technology and Health Bali Email: [email protected] ABSTRA C T Backround : Quality health services are health services that always strive to meet patient expectations. Satisfaction from pre - anesthesia services in the operating room can be seen from the factors that must be fulfilled by the anesthesiologist, namely tangibility, reliability, responsiveness, assurance and empathy. Purpo se : The purpose of this study is to find out the level of satisfaction of patients in pre - anesthetic in Bhayangkara Hospital Banda Aceh Met h od: The type of this study is quantitative research by using descriptive study approach. The population of this study is the patients undergoing surgery . In sampling technique, there are 100 samples collected by using incidental sampling with the purposes samp ling method. Then, data collection technique used the questionnaire. Result : The result showed that the patients’ satisfaction of pre - anesthetic services categorized as very satisfied as many as 7 1 patients ( 8 8, 8 %). There are 43 patients (53,8%) are very satisfied with tangibility of anesthesiologist nurses, 49 patients ( 61,3 %) are very satisfied with reliability of anesthesiologist nurses, 44 patients ( 55,0 %) are very satisfied with responsiveness of anesthesiologist nurses, 50 patients ( 62,5 %) are very satisfied with responsiveness of anesthesiologist nurses, and 44 patients ( 55,0 %) are very satisfied with empaty of anesthesiologist nurses Conclusion : The level of satisfaction with pre - anaesthesia services in the ope rating room of Bhayangkara Hospital Banda Aceh is very satisfied. It is recommended for anesthesiologist nurses ’ to maintain and improve the performance of the implementing anesthesiologist in carrying out pre - surgical services. Keywords: Patient satisfac tion, pre anesthesia nurses