GAMBARAN TINGKAT KEPUASAN PASIEN PRE ANESTESI TERHADAP PEMBERIAN INFORMED CONSENT DI RSU NEGARA Wendri Bennical Kumila Fakultas kesehatan Program Studi D-IV Keperatawan Anestesiologi Institut Teknologi Dan Kesehatan Bali Email : [email protected] ABSTRAK Latar Belakang: Hasil kajian tim manajemen patient safety untuk pelayanan rumah sakit diperoleh bahwa pemberian informed consent diberbagai institusi pelayanan kesehatan belum dilakukan secara optimal, sedangkan data yang diperoleh World Health Organization (WHO) jumlah pasien dengan tindakan operasi mencapai angka peningkatan yang sangat signifikan dari tahun ke tahun sehingga penerepan informed consent sangat diperlukan untuk mengetahui tingkat kepuasan pasien. Tujuan: Menggambarkan tingkat kepuasan pasien pre anestesi terhadap pemberian informed consent. Motode: Penelitian yang digunakan dalam penelitian ini adalah deskriptif dengan menggunakan model pendekatan cross-sectional. Kepada seluruh pasien yang dilakukan operasi elektif yang termasuk dalam kriteria inklusi pada penelitian ini. Sampel yang digunakan sebanyak 98 sampel. Instrumen pada penelitian ini berupa kuesioner tingkat kepuasan. Teknik analisa yang digunakan yaitu analisa univariate. Hasil: Penelitian didapatkan tingkat kepuasan pasien pre anestesi terhadap pemberian informed consent dengan jumlah responden 98 sebagian besar mayoritas 66 (67,3%) responden sangat puas dan 32 (32,7%) responden puas. Kesimpulan: Tingkat kepuasan dalam pemberian informed consent terbanyak pada tingkat kepuasan sangat puas. Kepuasan pasien terhadap pelayanan kesehatan jika semakin baik akan dapat meningkatkan tingkat kepuasan pasien. Kata Kunci: Tingkat Kepuasaan Pasien, Pemberian Informed Consent

THE SATISFACTION LEVEL OF PRE-ANESTHETIC PATIENTS WITH THE ADMINISTRATION OF INFORMED CONSENT AT NEGARA HOSPITAL Wendri Bennical Kumila Faculty of Health Diploma IV Nursing Anesthesiology Institute of Technology and Health Bali Email: [email protected] ABSTRACT Background. The study of the patient safety management team for hospital services showed that the administration of informed consent in various health care institutions had not been carried out optimally. Moreover, the data obtained by the World Health Organization (WHO) showed that every year, the number of patients who had surgery increased significantly. Therefore, the administration of informed consent is essential to determine patient satisfaction. The purpose of this study was to identify the level of satisfaction of pre-anesthetic patients with the administration of informed consent. Method. This study employed a descriptive using a cross-sectional approach model. All patients who underwent elective surgery were included in the inclusion criteria in this study, and 98 respondents were recruited as samples. The instrument in this study was a satisfaction level questionnaire. The analysis technique used was univariate analysis. Results. Findings indicated that the majority of satisfaction levels of pre-anesthetic patients in the administration of informed consent, 66 respondents were very satisfied (67.3%); meanwhile, 32 respondents were satisfied (32.7%). Conclusion. The majority response in the administration of informed consent is at a very satisfying level. It could be stated that the better health services, the higher the patient satisfaction level. Keywords: Patient Satisfaction Level, Administration of Informed Consent