ABSTRAKS PENGALAMAN CASE MANAGER DALAM PELAYANAN KESEHATAN DI RSD MANGUSADA DAN RSUD KABUPATEN TABANAN Oleh : I Komang Alit Susilayasa Latar Belakang : Kompleksitas permasalahan pasien dan manajemen pelayanan yang melibatkan multi profesi berpotensi menimbulkan masalah keselamatan pasien. Kolaborasi interprofesional sebagai upaya mewujudkan asuhan pasien yang sinergis dan mutual sehingga pasien mendapatkan pelayanan yang utuh dan berkesinambungan. Rumah sakit memerlukan desain atau strategi agar dapat melakukan proses pelayanan dengan fokus pada peningkatan mutu pelayanan dan kepuasan pasien yaitu manajemen kasus atau case management. Tujuan penelitian ini untuk menjelaskan persepsi case manager terhadap peran dan fungsinya, mendeskripsikan peran dan fungsi case manager dalam pelaksanaan case management serta hambatan dalam pelaksanaan case management di rumah sakit Metode Penelitian : Metode kualitatif dengan pendekatan descriptive phenomenology melalui wawancara mendalam, observasi dan dokumentasi. Teknik sampling yang digunakan purposive sampling dan data dianalisis dengan tematik analisis Hasil Penelitian : terdapat lima tema yang dihasilkan penelitian ini : membantu pelaksanaan patient centered care, pelaksana case management di rumah sakit, manajer pertama pengendalian mutu dan pengendalian biaya rumah sakit, pelaksanaan case management di rumah sakit pemerintah masih menemukan hambatan. Kesimpulan : Persepsi peran dan fungsi case manager sudah diketahui dengan baik, peran dan fungsi dalam pelaksanaan case management juga cukup baik serta adanya hambatan-hambatan dalam pelaksanaan masih ada yakni dari pasien, skrining awal di ruangan, organisasi rumah sakit, clinical leader dan case manager itu sendiri Kata Kunci : case manager, case management, patient centered care

ABSTRACTS CASE MANAGER EXPERIENCE IN HEALTH SERVICES AT RSD MANGUSADA AND RSUD TABANAN REGENCY By: I Komang Alit Susilayasa Background: The complexity of patient problems and service management involving multi-professions has the potential to cause patient safety problems. Interprofessional collaboration as an effort to realize synergistic and mutual patient care so that patients get a complete and sustainable service. Hospitals need a design or strategy in order to carry out the service process with a focus on improving service quality and patient satisfaction, namely case management. The purpose of this study is to explain the case manager's perception of his role and function, describe the role and function of the case manager in the implementation of case management and obstacles in the implementation of case management in the hospital. Research Methods: Qualitative method with descriptive phenomenology approach through in-depth interviews, observation and documentation. The sampling technique used was purposive sampling and the data was analyzed by thematic analysis. Research Results: there are five themes generated by this research: helping the implementation of patient centered care, implementing case management in hospitals, the first manager of quality control and hospital cost control, the implementation of case management in government hospitals still finds obstacles. Conclusion: Perception of the role and function of the case manager is well known, the role and function in the implementation of case management is also quite good and there are obstacles in the implementation, namely from the patient, initial screening in the room, hospital organization, clinical leader and case manager itself. Keywords: case manager, case management, patient centered care