ABSTRAK PENYUSUNAN PENILAIAN KINERJA PERAWAT MANAJER LEVEL LOW MANAGER BERDASARKAN BALANCED SCORECARDS DI PT. BUNDAMEDIK, TBK Putu Desi Yulistina Prodi Magister Keperawatan, Fakultas Kesehatan, Institut Teknologi danKesehatan Bali Email: [email protected] Pendahuluan: Manajer perawat yang mengontrol (supervisi) staf perawat untuk memastikan kualitas perawatan yang diberikan sesuai dengan standar peraturan dan perawatan yang berpusat pada pasien. Namun, tidak semua rumah sakit telah menerapkan penilaian standar untuk manajer perawat. Penelitian ini bertujuan untuk dijadikan acuan dalam melakukan penilaian kinerja untuk level perawat manajer. Fokus penelitian berkaitan dengan penilaian kinerja perawat manajer berdasarkan peran dan fungsi manajemen serta penerapannya sesuai dengan kompetensi manajer perawat dalam hal pengetahuan, keterampilan, dan sikap. Metode: Penelitian ini menggunakan metode modified delphi study, melalui 3 tahapan. Data awal dikumpulkan melalui literature review, round 1 dilakukan kepada kelompok ahli jajaran top manager keperawatan BMHS. Kemudian pada tahap 2 dan 3 dengan kuesioner tertutup yaitu dilakukan kepada kelompok ahli jajaran top manager keperawatan BMHS pada round 1 dan kelompok ahli jajaran low manager keperawatan BMHS. Hasil: Berdasarkan tiga putaran dalam penelitian ini, putaran pertama menghasilkan lima tema atau lima komponen penilaian kinerja perawat manajer. Seluruh komponen penilaian kinerja perawat manajer yaitu peran manajemen, fungsi manajemen, balanced scorecards, uraian tugas, dan sasaran mutu yang diperoleh pada putaran pertama telah mendapatkan kesepakatan pada putaran kedua untuk dimasukkan seluruhnya dalam penyusunan perangkat penilaian kinerja perawat manajer level low manager. Hasil penyusunan perangkat penilaian kinerja perawat manajer level low manager telah menghasilkan kesepakatan pada putaran ketiga dengan penilaian skor 8-9 >70% (Median 9, IQR=0, Rentang 1). Kesimpulan: Penyusunan perangkat penilaian kinerja perawat manajer level low manager berdasarkan balanced scorecards di PT. Bundamedik, Tbk melalui studi delphi dengan tiga putaran telah mencapai konsensus oleh seluruh panel ahli. Dibutuhkan penelitian lebih lanjut dengan mengujicobakan perangkat penilaian untuk mengetahui efektifitas penerapan perangkat penilaian. Kata kunci: manajer perawat, penilaian kinerja, indikator kualitas, manajemen keperawatan, kompetensi manajer perawat.

ABSTRACT PREPARATION OF NURSE MANAGER PERFORMANCE ASSESSMENTS LOW MANAGER LEVEL BASED ON BALANCED SCORECARDS AT PT. BUNDAMEDIK, TBK Putu Desi Yulistina Prodi Magister Keperawatan, Fakultas Kesehatan, Institut Teknologi dan Kesehatan Bali Email: [email protected] Introduction: Nurse managers whose control (supervision) nurses staff to ensure the quality of care provided according to regulatory standards and patient center care. However, not all hospitals have to implemented a standard appraisal for nurse managers. This study aims to be used as a reference in conducting performance appraisal for the nurse manager level. The research focus is related to the nurses manager performance appraisal based on management functions and their application according to the competency of nurse manager in terms of knowledge, skills, and attitudes. Method: This study used a qualitative design with Modified Delphi study in 3 stage. In the beginning data will be collect by literature review, stage 1 to nursing top manager BMHS. Then in stage 2 and 3 with closed ended questionnaires, it was carried out to nursing top manager BMHS in round 1 and nursing low manager BMHS. Result: Based on three rounds in this study, the first round produced five themes or five components of nursing manager performance appraisal. All components of nursing manager performance appraisal, such as management roles, management functions, balanced scorecards, job descriptions, and quality indicators obtained in the first round have received agreement in the second round to be included entirely in the preparation of low manager nurse performance appraisal tools. Conclusion: Preparation of low level manager nurse performance assessment tools based on balanced scorecards at PT. Bundamedik, Tbk through a Delphi study with three rounds has reached consensus by the entire expert panel. Further research is needed by testing assessment tools to determine the effectiveness of implementing assessment tools. Key words : nurse manager, performance appraisal, quality indicator, nursing management, nurse manager competency